Ayuda

Respuestas cortas a lo que la gente pregunta de verdad, agrupadas por la pantalla en que lo pregunta.

approvals

Why things wait for you here

The system does everything it can on its own: it works out the figures, prepares the invoice, picks the bill, sets the date. Then it stops, one step before anything that moves money, issues a document or leaves the platform — and puts it here.

What you approve is exactly what gets carried out: the amount is the one saved when the item was prepared, never recalculated at the moment you click. Approving in bulk handles the most urgent ones first, and tells you one by one if any of them failed.

cashbook

The three blocks, and why they never add up together

The first block is money the platform actually received: subscriptions, per-booking charges, link fees, advertising. The second is money it actually paid: servers, accounting, tax, people.

The third block is different and it is labelled as such. It is the service money between a company and a professional — the platform never receives it, never passes it on and never confirms it at any bank. It is shown so you can see what moved, and it is deliberately left out of every total above: adding it would show revenue the platform never had, and a tax bill behind it that it does not owe.

customer

Your preferences and your home

What you record here is what the system uses to show you only the providers who actually suit you: who works in your area, who does the service you want, and who has no restriction that clashes with your home — pets, for instance.

Blocking someone is private. They are never told, and they never find out: they simply stop appearing in your results.

expenses

Bills that repeat

A repeating bill is a rule, not a bill. It never appears in the list of what is due — the system creates the real bills from it, ahead of time, and those are the ones you pay. Paying the rule instead would look like paying the whole year at once.

The GST box is the tax inside the amount, not on top of it. Leave it at zero when the supplier does not charge it — an overseas one, for instance. Guessing there invents a tax credit the platform does not have.

first-steps

Why this list changes

This is not a manual: it is the state of your own account. Each step asks the system whether it is already done, and ticks itself. What is left is what still needs you.

The order is not alphabetical — it is the order in which one thing needs another. Doing step four before step one usually means landing on a screen that cannot be filled in yet.

Anything under "when you can" is useful but optional: nothing stops working without it.

invoices

What an invoice is here

Australia has no government-authorised invoice document: a business issues its own. What it can issue depends on one thing — whether it is registered for GST. Registered, it issues a tax invoice with GST shown and the Australian Business Number on it. Not registered, it issues a plain invoice, with no GST and without the word tax. Charging GST without being registered is an offence.

A voided invoice keeps its number and stays on the list, and an adjustment note is issued beside it. Invoice numbers are never reused: a gap in the sequence is something an accountant will ask you to explain.

Tela de entrada

Signing in

One email and one password get you into everything you take part in. If you belong to more than one place — your own account, a company, a professional profile — you choose which one you are working in right after you sign in, and you can switch at any time.

After three wrong tries the form asks you a small question to prove you are a person. Get it wrong and nothing is unlocked, however correct the password is.

Pessoas e acessos

Giving someone else access

Everyone gets their own login — you never share a password. Invite the person by email and choose one of three levels; the level decides what they can see and do, and you can change or remove it at any time.

Whoever holds the account is always the one who pays. A member can arrange a booking, but the card and the invoices stay with the account holder.

profile

Your details

Your name and contact details are what the other side sees when a booking is arranged. The language you pick here follows you on every device you sign in from.

Do not put anything sensitive in the free-text boxes — health details, document numbers, bank details. The fields that need protecting have their own place and are encrypted there.

Seguranca da conta

Keeping your account safe

Change your password whenever you suspect someone else has seen it. Turning on the second step means that knowing your password is no longer enough to get in — a code from your phone is needed too.

Save your recovery codes somewhere away from your phone. They are the only way back in if you lose the device, and each one works once.

tax

What is estimated and what is recorded

Every figure on this screen is an estimate worked out from what is recorded in the system and from the rates set in the tax profile. Beside each rate is the month it was last checked, because rates and due dates change. A registered Australian accountant confirms them before any of it becomes money. None of this is accounting advice.

The payment sheet does not pay anything and does not send anything to any authority. It gathers what is needed so a person can pay, and the button records that it was paid. That is deliberate: the platform never debits a bank account.

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